Veteran-owned | California DVBE #2045508 | Written intake only Request a written fit check
Plain-language policy

Refunds and complaints

This page explains what happens if a deliverable is not what the written scope said, and how to raise a complaint. It applies to fixed-price written deliverables from Patriot Black by Scott LLC (veteran-owned; California DVBE #2045508).

Refunds

  • Every job starts with a written scope and a fixed price. You are invoiced after delivery, not before.
  • If the deliverable does not match the written scope, tell us in writing within 30 days of delivery and say what is missing. We will correct it and send it again at no added charge.
  • If we cannot correct it, we will cancel the invoice. If you have already paid, we will refund the amount paid for that deliverable to the original payment method.
  • A refund covers only the price paid for that deliverable. It does not cover other costs.
  • If your purchase order or contract has its own refund or acceptance terms, those terms apply.
  • Digital products sold through an online checkout follow the refund terms shown at that checkout.

What a refund does not depend on

  • The work is measured against the written scope and the checks named in the verification report.
  • No compliance guarantee is offered or implied. Patriot Black does not promise that a document, product or response will be accepted, awarded or found conformant by anyone.
  • A VPAT or ACR prepared by Patriot Black is a draft for the vendor's review; the vendor owns and signs all conformance claims.

Complaints

  • Write to ops@patriotblack.io with the word "Complaint" in the subject line and the order or invoice number if you have one.
  • We confirm receipt within 2 business days and send a written answer within 10 business days.
  • All complaint handling is in writing. There are no calls.
  • Postal address: 550 Jessie Street, San Francisco, CA 94103.